SHIPPING & RETURNS
SHIPPING POLICY
Shipping is 2-3 business days. All orders take 1 to 2 business days to process before being shipped out. (During the holiday season, it may be extended)
We are not responsible for and are excused from performing due to events outside of our control, including but not limited to acts of God, weather-related delays.
Shipping Prices (Domestic & International) are calculated at the Checkout Screen
Estimated Delivery Dates are available within 12 hours of issued Tracking Numbers
(OPTIONAL TO INCLUDE) SIGNATURE CONFIRMATION
ALL orders are sent Signature confirmation. A signature is required upon receiving the package. If no one is available to receive the package at the time of delivery, the authorized shipping company will leave further instructions, in which you would have to follow up for redelivery or package pick up.
TAXES AND DUTIES
All applicable custom fees, taxes, and duties are the sole responsibility of the customer. Custom authorities require that we state the value of your order directly on your package. It is at the sole discretion of custom agents to release your package. Note, on rare occasions, customs agents may delay the delivery of some packages.
Refused Packages:
All Refused Packages are subject to a 15% restocking fee of the final order total. NO EXCEPTIONS
Undeliverable Packages:
All Undeliverable packages that are not reshipped (After the customer pays for reshipment) are subject to a 15% restocking fee of the final order total.
NO EXCEPTIONS
Delivered Packages:
All packages marked as delivered by USPS, FedEx, or UPS are at the liability of the customer. Customers must be present or make accommodations when packages are being delivered. We are not responsible for any lost packages once the item (in the tracking) has been marked as delivered and signed by the customer.
Express Packages:
Express shipping is 1-2 business days. Orders placed on Friday for Express are not guaranteed for 1-day Delivery (Customer must contact us to pay for additional if they would like guaranteed 1-day Delivery). Express orders placed on Saturday will be shipped out the following business day. It is the customer's responsibility to be available for the package, should USPS, UPS, or FedEx feel the package is unsafe to leave at the delivery location, your package may be delayed.
RETURN & EXCHANGE POLICY
NO REFUNDS, ONLY STORE CREDIT
For a store credit to be granted, items must be sent back to Shadess to Krave within 7 days of the customer having received the package. Eligible items will only be accepted for store credit. Absolutely no refunds will be given.
Returned items must be unworn and free of any damages (ex. scratches, marks or broken pieces) with all product tags attached. Defective items must be reported within 24 hours of package arrival, if not reported within that time frame, we will not issue credit. If you have received an incorrect item, please contact us within 48 hours of receiving your package. Merchandise purchased online can be mailed back to:
• Exchanges
At Shadess to Krave, we’re constantly bringing in new merchandise, but in limited quantities. Therefore we can not guarantee an exchange on the same item/s. In addition, we cannot put any merchandise on hold. We will issue you a store credit once we've received your return. That way, you may use the credit towards any item available. Store credits expire after 6 months
• Processing
Once an order has been placed, you must call our customer service department to cancel or make any changes, CHANGES OR CANCELLATION MUST BE MADE BEFORE RECEIVING TRACKING NUMBER.. When returned packages arrive at our facilities, it usually takes us anywhere from 3-5 business days to process your store credit. We understand it’s very important for our customers to get their returns processed as soon as possible. Once your return has been processed, you'll be issued a store credit in the form of a Gift Card via email. Store credit covers the original purchasing price and tax fees.
PLEASE KEEP YOUR RETURN PACKAGE TRACKING.
We will only issue credit for packages if the customer provides tracking information and shows delivered to our address. Many times customers claim they have returned package but have no proof the item was sent back, therefore, for the customer's security and ours, we require proof in the form of a tracking number, showing delivery to our address. No exceptions.
**Please Note: All original shipping fees are non-refundable. Return shipping costs are the customer's responsibility. A restocking fee will be applied on orders that are refused by the customer at the time of delivery or returned due to an "un-deliverable" address. The customer will also cover any redelivery costs.
• Final Sale Items
Non-Returnable, No Exceptions
All items found in the Sale category.
PAYMENT METHODS
Credit / Debit Cards
PAYPAL
Offline Payments