Question 1

How can I contact you?

Accepted Answer

You can email us directly at ShadessToKrave@gmail.com or you can fill out our form on our contact page.

Question 2

Do you offer free shipping?

Accepted Answer

No, shipping is between $3.99 and $5.99 depending on the size of the order.

Question 3

What is the difference between shipping and delivery?

Accepted Answer

Shipping is when the items will be sent through United States Postal Services. Delivery is when the items will be dropped off, but this option must be requested.

Question 4

What is your delivery process? How long does shipping usually take?

Accepted Answer

The delivery process is only applicable to orders $45 and up. The shipping process takes 1-2 business days once payment is received.

Question 5

Do you offer Exchange/Refund?

Accepted Answer

Exchange is only accepted if the item(s) is broken once received. OR you received the wrong item(s). Item(s) must be sent back 2-3 days after receiving the item(s). There are absolutely NO funds.

Question 6

How do I make an Exchange?

Accepted Answer

For any Exchange, you must email us directly at ShadessToKrave@gmail.com with your name, address, the date of purchase and confirmation number.

Shadess To Krave

FAQ

Shadess To Krave

Customer Care

LOCAL DELIVERY:

FAQ

Shadess To Krave

Customer Care

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LOCAL DELIVERY: