FAQ

THE MOST COMMON QUESTIONS

What is the difference between shipping and delivery?

Shipping is when the items will be sent through United States Postal Services. Delivery is when the items will be dropped off, but this option must be requested.



What is your delivery process? How long does shipping usually take?

The delivery process is only applicable to orders $45 and up. The shipping process takes 1-2 business days once payment is received.



Do you offer Exchange/Refund?

Exchange is only accepted if the item(s) is broken once received. OR you received the wrong item(s). Item(s) must be sent back 2-3 days after receiving the item(s). There are absolutely NO funds.



Do you offer free shipping?

No, shipping is between $3.99 and $5.99 depending on the size of the order.



How do I make an Exchange?

For any Exchange, you must email us directly at ShadessToKrave@gmail.com with your name, address, the date of purchase and confirmation number.



How can I contact you?

You can email us directly at ShadessToKrave@gmail.com or you can fill out our form on our contact page.



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